Monthly Archives: January 2010
Customer service excellence is one of the key in winning the competition in the business. It’s just that there are many companies that have not realized to provide superior customer service needed an empowerment in customer service. Employee empowerment in terms of customer service is very important. At least there are some arguments: First, complaints
Read more »
During the economic crisis conditions, the interest rates globally naturally decline. Interest rates in various countries revealed by central banks in each country in the hope that lower interest rates would lift economic performance. As we understand, the interest rate is one of the most effective monetary policy instruments. Decline of interest rates will decline
Read more »
The World Economic Forum will hold its annual meeting on January 27, 2010. The guests and invitations have been prepared to attend the elite economic forum in this world. Listed no less than 10 of the 60 richest men in the world will attend this prestigious forum. William Gates III This richest man in the
Read more »
Corporate Culture by Sathe (1982) defined as a number of important assumptions held by members of the company, namely a system of values that are held together about what is important and beliefs about how the world works. Three factors explain the differences in the dominant cultural influences on behavior: 1. Beliefs and shared values.
Read more »
Business leaders around the world today have the same challenge, namely how they can act effectively in the global crisis at this uncertainty. However, it was just part of it which had acted effectively. How do the steps that need to be done so that the leader can respond with a good business challenges in
Read more »
