In the modern era like now, all the need of printing services will certainly be more easily found with various types. Of course all of our needs for printing services will be easier and efficient if we use online printing services on the Internet. This provides more value. More efficient and would certainly make the customer satisfied. We can get various kinds type of print easily. We just sit in front of computer, open a web site that offers discount printing which covered printing with these spectacular deals, search, choose the design features that match and in accordance with the desires and then get spectacular printing deals.

Planning a print job so requires some decision, any simple job. Especially good job with complex design, printing, and finishing. Each decision will affect all stages of production from start to finish. Understanding these, will helps you to get valuable information and also predict how the lead at a lower cost. Careful planning and good communication between you and the printing service would be very helpful and control effectiveness, quality, schedule and price of a print production and avoid the emergence of various problems. You can easily to order online or purchase by phone.

To achieve this level, then you first have to focus on two things, namely service and satisfaction. One thing leads to another. One thing happens on the one hand, it will affect the other side. The three interrelated with each other.

Each business provides a service to customers. This service provides a customer experience, which then determines customer satisfaction. How can customer can satisfied? This depends on the expectations.

Expectations formed from the value proposition of a brand. What value you offer? What is your promise to the customer? Value proposition to form customer perceptions and expectations of a brand.

Satisfaction is the result of a process of customer service. When a performance is less than expectations of service customers, it will be less satisfied or dissatisfied. When the service in accordance with expectations, the customer will be satisfied. Then when the service exceeds expectations, then  customer will be very satisfied.

Customer loyalty, was strongly influenced by customer satisfaction. However, customer satisfaction was not influenced by customer loyalty. Customer satisfaction is one of the key in building a customer loyalty.

How to build a customer loyalty? Customer loyalty should be built in the long run. Many factors that result in a customer loyalty, one of is a good customer service.

When customers buy a product, then he satisfied with the product, then he will experience customer satisfaction. But it does not immediately make them as loyal customer. Companies must be able to provide continuous service with the best in order to retain customers and their continued loyalty.

Generally, companies have specific programs in building customer loyalty. They keep trying to improve their value in the eyes of customers. This aims to see that the company’s customers have more value than competitors. So that customers will be loyal to the company.
Making loyalty programs is not enough. Companies also must always provide the best service to customers. Whether it’s in terms of products or handling complaints.

Good quality products is not enough for customers. Customers naturally want the best product and in accordance with their needs. Therefore, the situation with competitive market, companies must continue to ensure that they provide the best products and suitable for the customer. Companies should be observant in seeing the changing needs of customers, so that they can always provide the appropriate services.

Then, the company must also have good customer service and consistently. A good company received complaints from customers, understand the issues and listen well, and then solve customer problems. When complete customer problems, then they will have satisfaction.

As already noted, to build loyalty is a long-term process. Therefore, need consistency in product quality, customer service and customer satisfaction to achieve it. This is the company’s current challenges.

First, if the offline service has a physical form, the online service only takes a virtual form. In the offline service, customers come to shop, meet and talk with frontline staff. Meanwhile, the online service, customers simply contact via phone or email.

Because in the online service customers can not see a physical store, then through the website, you can also satisfy customers. The key is your website look good and in accordance with its main markets, as well as navigation and user-friendly system. An example is if your target market is women, then you can use soft colors and pastels, like pink, peach, light blue, and so on. Then easy access and quick loading, not too many ads, is also an important element in the display.

Then, in the online service, the frontline with customers does not meet directly. Communication that exists only through the website, email or telephone. Therefore, the role of verbal language, tone of voice and written language is very important here. Just as offline service where customers do not like having to wait a long, fast response is also very important in the online service. Provide live chat support, hotline phone number, and email response immediately. Use polite language, even the extra courteous in both telephone, email and chat, so leave a good impression on customers themselves.

Typically, online businesses using Autoresponder system, which allows the system to send automatic replies. For example, customers who do order online, then automatically delivered to their email invoice. Thus, rapid response, and certainly make customers satistied. However, do not rely solely on autoresponder. Personal touch can only get if you do customization, a different approach between the customer and the other one.

Customers often refer to the website to obtain information. But, unfortunately, very few websites that provide detailed information about the product. Provide a description of your products, detailed specifications, pricing information, to be obtained anywhere. In addition, you also can give extra information, such as advice to buy other products, based on information about the products viewed or purchased. Amazon is one of the websites that has this implemented.

Chronology of purchasing and services is one of the most important element, because this is the essence of the customer experience. Create a simple flow and user-friendly. Flow that is too much trouble, request personal information that is too much, just going to make customers reluctant to order more. Aspects of service are also important. Customers want a quick response, clear information, and the solution of their problems. You should be able to meet these criteria if they want satisfied.

One of the most important thing in your business to reach smoothly is to take customers’ trust. Often customers are skeptical about how your reputation as a seller. Therefore, you should be able to convince them that they were doing safe transactions and the goods will arrive safely at their destination. Convey how your policy regarding the information you collect about customers.

So are some important aspects which can satisfy the customer in the online customer service. Although relying on technology, but the personal touch still plays as an important role. This can build customer trust, so that they would strive to develop business with you in the future.

Agency currently being drafted is the Consumer Financial Protection Agency, is responsible among others for:
• Provide solid and clear information to consumers, and protect consumers from unfair practices and deceptive
• Promote financial fair, efficient, and innovative services to consumers
• Improve access to financial services.

The agency will be independent, and later got control of financial institutions, both banking and non-banking. Include the authority set the rules for banks and non-banking financial institutions and develop a higher standard. In addition, they also oversee these institutions will compliance with the rules.

There are five key principles held by this agency, among others Transparency, Simplicity, Fairness, Accountability, and Access. Here is a range of these principles, as quoted by Fox Business.

Transparency
Later, the CFPA (Consumer Financial Protection Agency) will require obvious disclosure to consumers. Thus, in addition to know benefits, consumers are also aware of the risks of financial products. Consumers also need to know the consequences of their financial decisions.

Simplicity
CFPA going to require companies to offer ‘plain vanilla’ products  which tend simple and clear terms, and give priority to this product. Only these alternative products will be more controlled, and related violations will be penalized more.

Fairness
Unfair practices to the consumer will be banned. For example, such as ‘yield spread premium’ in which the mortgage broker who wore more expensive loans than qualifications should be. In addition, brokers will also be paid in accordance with the performance of these loans, rather than a lump-sum. Practices such as prepayment Penalties, where penalties if the borrowers repay the loan before maturity, will also be banned.

Accountability
CFPA will be responsible for primary oversight of financial consumer protection. Thus, must be convinced that all banks, non-banking, and brokerage follow the same rules, nothing is missed.

Access
In addition to the practice of emphasizing conformity with applicable law, this agency also tasked with ensuring that consumers and communities who have not been well served, also gain access to financial services carefully.

As you well know, one of the causes of the crisis this time is due to bad debts suffered by the owner of the house. They do not realize that they are exposed to the risk of high interest rates, which resulted in interest charges become less affordable. One of the objectives of the establishment of this agency is to ensure that these problems no longer occur, so that a similar financial crisis can be avoided.

If consumers are often a lot before do not realize the consequences of doing financial transactions due to the lack of openness, then the front should not be. Disclosure of information to consumers should come first, whether positive or negative information.

With the establishment of this agency, in addition to consumer protection, the banks and non-banking financial institutions also do risk management well. Why? Of course, because consumers get more transparent information, clearer rules and controls and more stringent sanctions.

This plan is less positive response for tighter regulation can reduce the income potential of banking and non-banking financial institutions. However, on the other hand the presence of these agency also have a positive impact that can reduce financial risks. High risk, high return.

Probably most of you, from supervisors to senior executives ever think, that you are an effective manager. Why? Since you have the confidence that you’re doing a good job in directing your employees. After all you’ve selected for these positions because of your ability. Or if you are a business owner, then it is certain to prove what you’re doing.

You need to know where the power or confidence of yourself can blind your weaknesses. And self-confidence usually cause most of us would think that we are much better to manage employees. Even if your company has a valid appraisal process performance, but not all companies have them. Opinion whether you have to manage employees well or not is more often judged by your boss. But the really needed opinion is come from people you manage, which is your employee. This is in line with customer service. Your boss can not tell you, whether your service to customers can be acceptable. Only customers who can give his/her opinion.

purpose of feedback on the performance of the employee or from your colleagues can be valuable information for self improvement and growth. But it can also be dangerous. If you want to open the door to “completely honest” feedback on employee performance can be trapped into saying things that you do not want to hear, or things that are not appropriate, such criticism of your work activities.

A safe and very practical ways not only to find out how well you as a manager but also to identify specific ways to improve yourself, You can ask two questions of your employees. You can use the right words, like example below:

[1] “In order to help us work together and become more effective in doing our job, would you identify some specific things about what I do to help your job? If I do this more often I can continue to do so for your progress. ”

[2] “Would you identify some specific things about what I have done that hamper your job? If I often do, then I will correct it”

Ask the employee to answer these questions in writing or face to face meetings. Many managers routinely do this. You can try it. May be useful for you and your company will be able to feel the benefits of this opportunity to improve ourselves.

First, complaints from customers more quickly handled is better. Without empowerment, then the complaint can be long past in the bureaucracy, so the problem will so protracted. The more experienced delays, customers will be more disappointed.

Second, empowerment is necessary to create a service culture within the company. With empowerment, the employees are not just to obey customer service procedures, but work directly and implementing customer service policies it deems appropriate.

Third, empowerment can minimize the costs incurred from lost customers. Among the disappointed customers, some of them do not return again, this is the lost customer. Through empowerment, the employee will be able to act quickly to create policies that can prevent disappointment and lost customers.

Myths About Empowerment
Then, why businesses have not applied this empowerment in their customer service? Here are some myths about empowerment:

• They can not trust the front-line workers to take big decisions.

• Decisions taken by customer service employees are worry about costs to customers. In fact, the costs resulting from lost customers and businesses acquire new customers even greater.

• Empowerment is considered risky. By taking a decision, means the employees to take risks, which, if any, they are likely to be fired. Thus, companies should ensure that if employees make decisions, they need not fear to be punished or fired.

Empowerment Tips
How business can do empowerment customer service successfully ? Here are some tips to build empowerment in customer service

1) Provide training to employees of your customer service, about how to handle complaints, make decisions appropriate customer service, and change an angry customer into a satisfied customer. Your employees should be equipped with good communication skills, because that is the key to success in dealing customers.

2) Allocate a budget for customer service. Give your employees the freedom to make decisions, but given the cost constraints of the decision. Just do not give restrictions that are too small.

3) In order for employees willing to take a decision, you need to apply the reward system. Give rewards to employees who are most successful in taking decisions and changing customer anger and disappointment turned into satisfaction.

To become a successful Customer Service Representative, then one of those must-have skills are: Knowledge of the Product.

We must know first whether we have to understand all aspects of the product or service will we sell. Does this include how the product works, application, installation and price options. True, in short, knowledge about the product to a customer service officer means the ability to answer almost any question from customer about the product.

Quality Service Requires  Product Knowledge
The higher knowledge about your product, the easier you to  provide quality service.  Suppose you create a bicycle. You are planning a bike, then make it, prepare a marketing plan and set of service policies. Once you have worked hard preparing for 6 months, then you meet with a group of customers to discuss the bike. Can you imagine when the questions put to you and you can not answer it? While you have been equipped with such a detailed knowledge of your work, which is a bike (where your knowledge is of planning to sell), for you can provide quality services, certainly would be very easy. This is the kind of knowledge that is needed by every customer service representatives.

The ways to develop product knowledge
Since most of the customer service representatives do not create their own company’s products and services, it must find another way to be able to have knowledge of their products.

Here are some ideas that can help you in this task, among others:

Training: Ideally, your company will offer training on the product. Which your responsibility is to run the training and benefited as much as possible. Training on product knowledge are generally provided to the new employees come in, but because the reality is always just a change or development of product features or benefits, it would require periodic training for all employees to ensure a correct understanding and up-date too.

Brochures and other Literature: It is the additional material, usually arranged to allow customers to be familiar with the product being offered, and usually highlight the advantages possessed by the products, product applications are also described in this material.

Parts or other work units: In particular, there are experts on the products in your company. These people usually work in the production, engineering, sales, customer service, or other working groups.

Benchmarking: Learning the features and benefits the company’s products or competitors through research and direct observation in the field to be a comparison or evaluation materials for the products or your company services.

Reading: There is no substitute for reading about your products and services. Find the company library, file drawers of information, technical reference materials, annual reports, and other sources. Then practice / use the material you are looking for it.

Remember, that the responsibility to have a broad knowledge of the product is in yours. Consistent effort to keep information about your products and services is the key to your ability to provide quality services, and it will increase your value as a customer service officer.

Stevens & Ricci, Inc. is a pre-litigation debt recovery that can help process your claim settlement. The use of advanced technology by focusing on the needs of clients in offering services in accordance with high standards of professionalism that is a major commitment. Provide and proper solutions for the success and smooth running of business clients is expected to provide the best service. Success is due to motivation, spirit and philosophy of work that always provides high quality, value-added services and financing systems that efficiently and effectively to meet the client needs.

Creating a close relationship with clients and to develop creative approaches to meet every need of each client by providing good services as a Commercial Debt Collection that related with problems that facing by client, is the key to the success of this service. In addition the foundation is also committed to the interests and services based on client needs and strive to not only provide the best solution, but also provide the right solutions to every problem faced by the client.

The steps in conducting an audit service, according to the book ‘Service Magic’ among others:

Stage 1: Experience Chunking
In this phase of Chunking experience, the total experience in meeting the specific needs of customers, divided into several parts (Chunk). For example, experience chunk from a flight customer is a reservation, ticket counters, airline, baggage claim, and others. The parts of each experience that form the total experience as a whole.

By separating the total experience into several parts, then we will know how to process customer experiences, whether effective or too complicated. If it’s too complex, of course you want to make it more simple.

Stage 2: Cycle of Service
The next stage, cycle of service, helping you to identify the sequence of experiences that customers experience with your organization, from customers to identify the need to meet those needs are met (or not met). From cycle of service identification, then we can create a flow process of experience of customer experienced .

From this cycle of service, then you can determine which points are to be the key moment of truth, namely the points that you can use to dazzle customers with the experience they have experienced.

Stage 3: Moment of Truth Impact Assessment
Furthermore, the points are to be moment of truth is measured, to determine which aspects of the experience alone can give satisfaction, transfix, to disappoint the customer.

To improve the customer experience, then the focus to the points that are considered important by customers, and have an impact on customer retention. You should be able to understand, such experiences can be anything that gives pleasure, dazzle or disappoint the customer.

Improving Moment of Truth Experience
After conducting an audit service, the next you’ll want to increase the moment of truth experience for customers. The following guidelines can help to select the focus moment of truth that can improve the customer experience:
• whether the MOT (Moment Of Truth) where customers have low expectations, if there is an increase will be given effect on customer satisfaction?
• whether this MOT can really provide value to customers?
• whether, if the customer can be enchanted by the experience in this MOT, it could affect an agreement with them in the future?
• whether the MOT with a specific implications (example: safety) can inhibit innovation in the service?
• whether the MOT will be considered culturally appropriate customer and the organization’s vision?
• whether the MOT can produce long-term effects of positive, such as customer retention and word of mouth? What about short-term effects?
• whether to dazzle the customer in the MOT can improve your branding?

Let’s try some steps above and good luck!

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Positive attitudes and behavior makes people stay, the courage to face and overcome all obstacles and difficulties, including the debt problem through credit repair companies is a smart solution. Any of our debt as bad, if we have a positive attitude, which gave birth to discipline, perseverance and continued to fight, then the debt will be repaid. Good luck!