Integrated Quality Management (Part 1)

November 7, 2009

We agree that quality is not determined by the work in the shop or by technical service providers who work to serve the customer, however be determined by senior managers of an organization that has the blessing position responsible to the customers, employees, suppliers and shareholders for the success of a business. These senior managers to allocate implementation of management processes that enable companies to meet their mission and vision. By combining the principles of quality by experts with practical experience has achieved development of a simple model however, is very effective to implement an integrated quality management.

3 INTEGRATED QUALITY PRINCIPLE:

1. Focus on the customer: Quality based on the concept that every person has a customer and that customer needs and expectations must be met at all times when the organization as a whole intended to meet the needs of external customers (buyers).

2. Improvement process: The concept of continuous improvement formed based on a series (sequence) measures related activities such as product output of goods and services. Continuous attention to each step in the process of working is very important to reduce the variability of output and improve reliability. The first goal improvement ongoing process that is reliable, in the sense that the desired can be produced at any time without variation minimized. If the diversity has made the minimum and the results are not acceptable then the second goal of the improvement process redesign is the process to produce more output can meet the needs of customers, so customer satisfaction.

3. The involvement of the total: this approach starts with
senior management leadership and active efforts include utilizing the talent of all employees within an organization to achieve a competitive advantage in the market entered. Employees at all levels given the authority / power to improve output through cooperation in the new structure of flexible working (flexible) to solve problems, improve processes and customer satisfaction. Suppliers are also included and from time to time to be a partner in collaboration with the employees who have been given the authority / power that can benefit the organization. At the same time cooperate with the leadership involvement of employees who have been authorized.

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