Integrated Quality Management (Part 2)

Supporting elements for the implementation of integrated quality management are:

1. Leadership
Senior managers must lead efforts to achieve goals by providing, using the tools and communicative materials, using data and dig anyone who successfully applied the concept of integrated quality management.
Senior leadership of an organization must fully appreciate the implications of management in an international economy where the most successful managers, the most capable and most powerful in the world of education, must be fought through intense competition.
Business leaders must understand that integrated quality management is a process that consists of three principles and elements of their supporters have managed to achieve continuous quality improvement as a key of competitive advantage.

2. Education and Training
Quality is based on the skills of each employee‘s notion of what is required by these customers include education and training of all employees, providing both the information they need to ensure quality improvement and solve problems. This core training to ensure that a language and a similar set of tools that will be corrected in the entire company.

3. Supporting Structure
Senior managers may need support to make changes deemed necessary implementing quality attainment strategy. Such support may be obtained from the outside through consultants, but better if obtained from within the organization itself. A small support staff that can help senior management teams to translate the concept of quality, help through the “network” with quality managers in other parts of the organization and assist as a resource on topics related to the quality of the team of senior managers.

4. Communication
Communication in an environment of quality may need to be reached by different ways in order to communicate to all employees of a commitment to truly make changes in the quality improvement efforts. Ideally, managers should personally meet with employees to convey information, provide guidance, and answer questions from each employee.

5. Rewards and Recognition
The team of individuals who successfully implement quality processes must be recognized and perhaps rewarded, so that other employees as members of the organization will know what to expect. Failed to recognize a person achieve success by using the integrated quality management process would give the impression that this is not the way to a successful job, and may successful campaign or individual as a whole. So basically employees who successfully achieve a certain quality should be recognized and rewarded in order to become a role model / example for other employees.

6. Measurement
The use of data measurements become very important in the setting of quality management process. Customer data collection provides an objective and realistic assessment of performance and very useful in motivating each person / employee to find out the real issue.

Conclusion
Facing today’s globalization era, every company / organization must be able to produce products with good quality, cheaper prices and better service is also compared with its competitors. To achieve these objectives, quality improvement is required concerning all aspects of the product: raw materials, skilled employees, promotion of effective and satisfactory service to buyers, so buyers will become loyal customers. Quality is created with a condition that is called the integrated quality overall (Total Quality).

For success in the development of quality above, there are also required supporting elements such as: leadership, education and training, support structure, communication, rewards and recognition, and measurement.