Tag Archives: customer service
Although the same service, but online with offline services have different characteristics. Therefore, the online service requires a slightly different treatment, in order to provide customer satisfaction. First, if the offline service has a physical form, the online service only takes a virtual form. In the offline service, customers come to shop, meet and talk
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Customer service excellence is one of the key in winning the competition in the business. It’s just that there are many companies that have not realized to provide superior customer service needed an empowerment in customer service. Employee empowerment in terms of customer service is very important. At least there are some arguments: First, complaints
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Have you experienced frustration due to be served by Customer Service who not controlled products sold? They can’t explain about the product and give you unsatisfactory response? Hmm…it cause those customer service not understand about their product knowledge. Service to the customer and the sales process like a coin with two sides that can not
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