Have you experienced frustration due to be served by Customer Service who not controlled products sold? They can’t explain about the product and give you unsatisfactory response? Hmm…it cause those customer service not understand about their product knowledge. Service to the customer and the sales process like a coin with two sides that can not
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Customer experience is a crucial component in meeting customer needs. Customer experience can determine whether the customer satisfied, impressed, or disappointed. To be able to identify them, then we can conduct an audit service. After conducting an audit service, then we can improve the customer experience. The steps in conducting an audit service, according to
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