Understanding The Importance Against Human Error

Variations or deviations one of them caused by human error. These errors can result us can not achieving the desired results. Therefore, we must understand human error and tried to handle it. The following are classification of the causes of human error, according Marguglio.

Knowledge-based errors: errors arising from lack of knowledge about the requirements, expectations and needs. This error can occur when a person does not receive information, whether the information is not delivered or are distortions in the distribution of information. In essence, the information is not perfect.

Cognition-based error. errors arising from the inability to process the necessary knowledge to meet the requirements, expectations, and needs. This error can occur when someone does not process the information that has been well received, whether it’s because of lack of good in remembering, analyzing, digesting, or evaluate it.

Value-based error: error that can result from lack of willingness to accept the requirements, expectations and needs. This error occurs when a person is aware of a violation of the requirements, expectations and needs, because he did not appreciate it, or did not consider his behavior as wrong.

Reflexive-based error: error due to inability to respond to a stimulus quickly. This error may occur when there are situations where rapid response is required and direct, while the procedure itself is less clear.

Error-inducing condition based: errors due to inability to cope with conditions that cause errors. These conditions usually are already connected directly in the work itself, or contained in the work environment, or because it is because human beings. These conditions are not much can be removed from the process because it occurs naturally.

Skill-based error: error due to the lack of specific skills. Error because skill is always there, during which people are still doing. While still not been replaced by a machine, errors due skill will always appear.

Lapse-based: mistakes in the absence of attention to something. This is also similar to the skill-based, because the highest possible level of attention, it must remain there may be some mistakes, and can only be removed by machine.

So, above are the classification of human error, according to Ben Marguglio, a consultant and writer. In case of error, then that must be done to identify, these errors into the classification where, so that then can be determined appropriate corrective actions.

Understanding human error is also very useful in doing root cause analysis. Without an understanding of human error, maybe we will only make corrections to what is wrong, instead of the wrong behavior, so that future mistakes can be repeated behavior. With an understanding of human error, the behavior improved, so that the correction to the front had perfected the faulty behavior.